SHIPPING METHODS & COSTS
Australian Standard Shipping Costs - $7.50 Standard Australia wide orders are typically processed within 72 hours pending availability and credit card verification. Once processed your order will be delivered within 48 hours by an Australia-wide courier. We require that your order is signed for on delivery. If no one is available at the time of delivery our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company. Overseas Shipping Costs At this time we do NOT accept international orders through our website, please contact us on +61 2 9361 4441 to enquire about a special order. Gift Vouchers – Free Shipping Gift vouchers are shipped free of charge. If you purchase a Gift Voucher along with other products standard shipping rates will apply for your order.
All order requires a signature upon receipt. We are unable to redirect orders once they have been dispatched, please ensure someone will be at the specified shipping address to sign for your order.
RETURNS - REFUNDS & EXCHANGES
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do . NB. Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.
Please note the following returns process: