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COMPANY INFORMATION

ABN : 46 139 179 043

Contact Number: 02 9361 4441

Fax Number: 02 9361 4443

Website: http://fleurdelysmedispa.com.au/store

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Facebook: http://www.facebook.com/pages/Fleur-de-Lys-Medispa/108880862506534

Processing Currency: AUD

Transaction Currency AUD "All transactions are processed in AUD"

PROMOTIONAL CODES

From time to time Fleur de Lys Medispa has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Voucher Code page. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction.

FIRST TIME ORDERS

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your credit card statements, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

SHIPPING METHODS & COSTS

Australian Standard Shipping Costs - $7.50 Standard Australia wide orders are typically processed within 72 hours pending availability and credit card verification. Once processed your order will be delivered within 48 hours by an Australia-wide courier. We require that your order is signed for on delivery. If no one is available at the time of delivery our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company. Overseas Shipping Costs At this time we do NOT accept international orders through our website, please contact us on +61 2 9361 4441 to enquire about a special order. Gift Vouchers – Free Shipping Gift vouchers are shipped free of charge. If you purchase a Gift Voucher along with other products standard shipping rates will apply for your order.

IMPORTANT INFORMATION

All order requires a signature upon receipt. We are unable to redirect orders once they have been dispatched, please ensure someone will be at the specified shipping address to sign for your order.

TRACKING QUERIES

Australia - Please allow up to 5 working days before querying your parcel. To track your order please email us – This e-mail address is being protected from spambots. You need JavaScript enabled to view it - with your name, contact number and invoice number.

CANCELLATIONS

We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within one hour. You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place. If you have additional questions about your order, please contact us directly by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone +61 2 9361 4441 between 10am-6pm EST - Sydney Australia.

CUSTOMER SERVICE POLICY

Fleur de Lys Medispa is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are 2 business days from date of your order being processed through our warehouse. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

SERVICE TAILORED TO SUIT YOUR NEEDS:

Q: I have x type skin, with y characteristics and z problems. What type of product would suit me best? At Fleur de Lys Medispa we pride ourselves on our extensive product knowledge. Our team is comprised of specialist therpists and we are more than happy to advise you on our entire product range and consult with you to find a product tailored to your specific needs. Please feel free to contact us to ensure we help you find the perfect product to suit your requirements. Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it +61 2 9361 4441 between 10am-6pm EST - Sydney Australia.

RETURNS - REFUNDS & EXCHANGES

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do . NB. Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.

Please note the following returns process:

You must notify Fleur de Lys Medispa by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain a "Return ID number", or please call Fleur de Lys Medispa directly. You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from Fleur de Lys Medispa, or delivery note. Product must be returned to Fleur de Lys Medispa head office. You must return the Product in its original condition with the original packaging. You are responsible for arranging any insurance on the Product. You are responsible for the cost of the shipment of the Product. Upon receipt of the Product by Fleur de Lys Medispa, Fleur de Lys Medispa will refund to You the purchase price for the Product, less any shipping costs. Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Fleur de Lys Medispa, however, please allow 14 days from the day You return the Product for Your account to be credited. Refunds will only be given to Products purchased from the Fleur de Lys Medispa Online Store. Refunds will not be given for products purchased from stockists that also stock our brands.

PRODUCT DESCRIPTIONS

Fleur de Lys Medispa attempts to be as accurate as possible. We do however acknowledge that content & product descriptions may at times be inaccurate, incomplete, and not entirely error-free. If a product offered by Fleur de Lys Medispa is not as described, it is your responsibility to return it in an unused condition.

PRIVACY POLICY

Fleur de Lys Medispa is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newletter and offers and to personalise your shopping experience with us. Fleur de Lys Medispa uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Fleur de Lys Medispa only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY

Fleur de Lys Medispa processes payments through Westpac Payway. The PayWay API uses the industry standard SSL protocol in combination with digital certificates to transmit your credit card data in a secure manner and to guarantee the source of the transaction. The Westpac provided 'thin client' establishes a secure tunnel to the Westpac credit card processing facilities. Not only is the data encrypted, but through the use of digital certificate technology, Westpac will be able to confirm the source of the transaction as coming from you and not a bogus site on the Internet. Through the PayWay administration web interface you can add additional security such as IP checking, transaction monitoring and controlling who in your organisation has access to your credit card processing information.

www.payway.com.au